You have 15 days from receiving your order to return the product to us.
All products need to be in the same condition which you received. Products must be unworn, unwashed, undamaged and unused with all their Cardinal of Canada original tags attached and any related accessories.
If you fail to comply with the above conditions, the product(s) will be returned back to you at your own expense and will not be refunded.
Merchandise purchased at original price can be returned or exchanged.
Merchandise purchased at a sale price are subject to a one-time size exchange and are not eligible for a refund.
Merchandise purchased at clearance or sample sale are final sale and are not eligible for refund or exchanges.
For more detail, visit our contact us page.
To return a product, you must either fill out the form in our contact us page or email at email@example.com and include your order number and reason for return.
Once the return has been approved, a return authorization number and a waybill will be sent to you by email. The parcel must be dropped off at the appropriate courier location and received within 10 days from the date of the return authorization for a full refund.
Once the product is received at our warehouse, examined and approved, a refund will be processed within five business days. A refund occurs only on the purchaser’s original method of payment.
Any returns that do not meet the guidelines, as indicated in our Return Policy, will not be accepted and will be returned back at your expense.
Currently orders cannot be exchanged online. Contact us directly and we will help facilitate an exchange to the best of our abilities.
Cancellations or Amendments
In certain circumstances, before your order has been dispatched, we may be able to cancel your order.
Please contact us at 1-888-791-8080 as soon as possible after placing your order and our Client Care Representative will advise if cancellation is available.
Please note, we are unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed.
If your order cannot be cancelled, please refer to our return policy and return process above.
Damaged or Defective Items
Our goal is to comply with the highest standards of quality and your satisfaction is important to us.
In the event that a product is defective or if you encounter any problems with your item, please promptly contact us by email at firstname.lastname@example.org or at 1-888-791-8080.
Once you have described the defect, we will determine whether you are entitled to a refund or replacement based on the nature of the defect, length of time since your purchase, circumstances of your purchase and use of the garment.
Please note that we will not reimburse or replace your garment for any damage caused by ordinary wear and tear.
Return freights are free of charge; however, the original shipping fee and international surcharges (if applicable) are non refundable.