FREQUENTLY ASKED QUESTIONS

General Inquiries

Rewards Program

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GENERAL INQUIRIES

Do you offer price adjustments?
We gladly honor a one-time price adjustment on full-price merchandise within seven days of the retail purchase ship date. Only items purchased at full price are subject to a price adjustment. 

Do you offer refunds or exchanges on Sale Products?
We accept returns on Sale product but not on Final Sale goods. 

Can I change or cancel my order? In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please contact us at 1.888.791.8080 as soon as possible after placing your order and Customer Care will advise if cancellation is available. Please note, we are unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed.

How long do I have to return an item?
You have 30 days* from the date of purchase to make a return, subject to certain restrictions. To learn more, see our Returns & Exchanges page.

What are your shipping times and costs? We currently offer free standard shipping on orders of $299 and up before taxes. Delivery timelines commence next business day for any orders placed after 1:30pm EST. All orders are processed and delivered Monday through Friday, excluding holidays. To learn more, visit our shipping page.

Do you ship outside of Canada?
This site ships to Canada only (excluding Nunavut and the Northwest Territories). If you wish to place an order to ship to the US, Europe and select countries in the Middle East, please contact us.

How do I track my order?
To track your order, click here. You will need your order number or tracking number.

What are my payment options?
We accept the following domestic payment options:

• American Express
• MasterCard
• Visa

We offer Accelerated Checkout options: 

• Apple Pay
  
• Google Pay
• Shopify Pay
• Paypal Express

How can I check my gift card balance?
Please contact us with your gift card number.

How are gift returns processed? Items returned will be refunded to the purchaser’s original method of payment. Please return the goods to us within 30 days of the receipt of your order. Gift Cards cannot be returned and are non-refundable. 

Am I able to buy Cardinal of Canada products in store?
Yes, you may find certain products at select retailers such as Bloomingdales and Nordstrom. Visit our store locator to see where you can shop.

How do I clean and care for my Cardinal of Canada clothing? Cardinal of Canada garments should be dry cleaned.

Where can I report a problem or give feedback?
Please visit the contact us page.

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REWARDS PROGRAM INQUIRIES

Who can join?
Anyone can join by creating an account at cardinalofcanada.com. Those who create an account become automatically enrolled and receive 500 bonus points just for joining.

Are there any enrollment fees?
No, it is completely free to join the Cardinal of Canada Loyalty Rewards Program.

How do I earn points?
You may earn 1 point for every $1 spent. In addition, you may earn points in many other ways–including referring friends, following us on Instagram, writing a product review, etc. As a member, you will be invited to exclusive events where you will get the chance to earn double or triple points or deeper discounts on select products.

Do I earn points on past activities?
If you made a purchase or wrote a review anytime in the past, your points get automatically rolled over to your Loyalty Rewards account.

May I redeem my points on sale items?

No, points are applicable on full-priced products.

How do I view my point balance?
Your point balance is at the top left corner of your account page. You will also be receiving a monthly summary of your points.

Is there a limit to the number of points I can earn?
There is no limit to how many points you can earn.

How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be un-enrolled. We will remove you from the program and any points accrued will be lost. If you ever wish to join again, contact us to be re-enrolled however, your point total will begin from zero.