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F.A.Q.


FREQUENTLY ASKED QUESTIONS

Who can join?
Anyone can join by creating an account at cardinalofcanada.com. Anyone who creates an account becomes automatically enrolled. In addition, as soon as you create an account you gain bonus points. 

Are there any enrollment fees?
No, it is completely free to join the Cardinal of Canada Loyalty Rewards Program. And you will receive 1,500 bonus points just for joining.

How do I earn points?
You may earn 20 points for every $1 spent. In addition, you may earn points in many other ways–including referring friends, following us on Instagram, writing a product review, etc. As a member, you will be invited to exclusive events where you will get the chance to earn double or triple points or deeper discounts on select products.

Do I earn points on past activities?
If you made a purchase or wrote a review anytime in the past, your points get automatically rolled over to your Loyalty Rewards account.

May I redeem my points on sale items?

Yes, you may redeem your points on full-price or sale orders.

How do I view my point balance?
Your point balance is at the top left corner of your account page. You will also be receiving a monthly summary of your points.

Is there a limit to the number of points I can earn?
There is no limit to how many points you can earn.

How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be un-enrolled. We will remove you from the program and you will lose any points you have accrued.

What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?
Please visit the contact us page.